Returns & Cancellations

Returns and cancellations

Past & Present Ltd sells carefully described pre-owned clothing. Your statutory rights remain unaffected by this policy.

Change-of-mind cancellations

For most online clothing purchases you can cancel within 14 days after receiving the goods, without giving a reason. Where an order is delivered in separate parts, this period starts after the last item is delivered. You can also notify us before dispatch. Contact pastandpresentlimited@gmail.com with your order number and cancellation request. You then have a further 14 days to send the goods back. You pay the direct return postage for change-of-mind returns. Please retain proof of postage and package garments securely.

You may inspect and try on clothing as you would in a shop. We may make a deduction for any reduction in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

Refunds

Where you exercise your statutory cancellation rights, we will refund the item purchase price and the standard outward delivery charge where applicable. We will refund within 14 days after receiving the returned goods, or evidence you have sent them back, whichever is earlier. Refunds are made to the original payment method unless agreed otherwise.

Faulty or misdescribed goods

If you believe an item is faulty or not as described, please contact us with the order number, photographs and a description of the issue. Consumer Rights Act 2015 protections apply regardless of whether a discrepancy is described as significant or minor. Where legally required we will cover reasonable return postage. Your statutory rights cannot be excluded by our condition descriptions.

International orders

If checkout named Global-e as merchant of record, contact us using the same email address for cancellation or return help. We will provide the appropriate return reference and customs instructions. Any marketplace or carrier process does not remove your mandatory consumer rights. Import duties and customs charges are not automatically recoverable after a return; we will explain the applicable process and refund all sums legally due.

Please describe returned goods accurately on customs documents and do not mark a commercial return as a gift. The registered office and dispatch address are not automatically the return destination.

Returns address

Past & Present Ltd
Unit 174956, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FH
United Kingdom

Please email before sending returns so we can identify your package and confirm the appropriate instructions, particularly for international returns. You do not need our permission to exercise a statutory cancellation right. Do not send returns to our correspondence PO Box.

Model cancellation notice

To: Past & Present Ltd, pastandpresentlimited@gmail.com. I hereby give notice that I cancel my contract for the following goods: [goods]. Ordered on: [date]. Received on: [date]. Customer name: [name]. Customer address: [address]. Date: [date].