Frequently Asked Questions — Shopping, Delivery & Returns

Shopping at Past & Present

We stock individually sourced vintage, retro-inspired and contemporary pre-loved clothing. Each listing refers to the actual garment pictured, and most items are one of one.

Are your clothes new or second-hand?

Unless an individual product states otherwise, treat our clothing as pre-owned. We photograph and describe the actual garment, including significant known signs of wear. Please review our Condition Guide.

Is everything genuinely vintage?

No. Our range includes vintage, archive and contemporary second-hand clothing. We only attribute a specific era to an item where we have enough information to support it.

How do I choose my size?

Older and international sizes can vary. Check the garment label, measurements and listing description. For help with measurements, see our Size & Measurements guide or contact us before purchasing.

What is the UK delivery charge?

Standard UK delivery is £3.99 for orders below £50, with free standard delivery for qualifying orders of £50 or more. Express options and the final delivery charge are shown at checkout. We normally dispatch within 1–2 working days.

How does the 10% discount work?

An automatic 10% promotion is available on qualifying orders of £75 or more. It is applied according to the qualifying spend shown at checkout and any applicable discount-combination rules.

Do you ship internationally?

Not at present. We currently accept orders for delivery to UK addresses only. International checkout is paused while we complete our export arrangements. See Shipping & Delivery for current availability.

Can I return an item?

For most online clothing purchases, you may cancel within 14 days of receiving the goods and then have another 14 days to return them. Customers normally pay direct return-postage costs for change-of-mind returns. Faulty or misdescribed goods are subject to separate statutory rights. Read our Returns & Cancellations page.

What happens if an item sells elsewhere?

Most stock is available in a quantity of one and may be listed on multiple marketplaces. If a stock conflict prevents an order from being fulfilled, we will contact you promptly and refund what you paid as required.

How can I contact you?

Email pastandpresentlimited@gmail.com. Our trading entity is Past and Present Ltd, registered in England and Wales under company number 17479265. See Company Information.